⟵ Return to The Raven's Tarot

Support

Direct line to XORD Systems

Contact

For all inquiries, refunds, and technical issues:

XORD Systems LLC • Las Vegas, Nevada

We do not use ticket systems, chatbots, or automated responders. Every email is read and handled by the operational team. Response time is typically within 24 hours; complex issues may require up to 72 hours.

Refund Policy

We offer a 30-Day Money-Back Guarantee on all lifetime access purchases. If The Raven does not meet your expectations, you are entitled to a full refund within 30 days of payment.

To request a refund:

  1. Email support@xord.io from the email address used for purchase
  2. Subject line: "Refund Request - [Your Email]"
  3. Include your payment method (Stripe/PayPal) and approximate date of transaction
  4. Refunds are processed to the original payment method within 5-7 business days

No interrogation, no retention tactics, no "exit surveys." We honor the guarantee without friction.

Account & Access Issues

Lost Password: Use the "Forgot password?" link in the login modal. Reset links are valid for 24 hours.

Magic Link Not Received: Check spam/junk folders. If using Gmail, check the "Promotions" tab. Add support@xord.io to your contacts and request a new link.

Credits Not Displaying: Log out and log back in. If the issue persists after 24 hours from payment, email support with your transaction ID.

Billing & Payments

Stripe: Transactions appear as "XORD SYSTEMS LLC" on your statement.

PayPal: Disputes must be opened through PayPal Resolution Center; however, emailing support directly typically resolves issues faster than PayPal's mediation process.

XORD Token Payments: Blockchain transactions are final once verified. Refunds for XORD payments are issued in USDC equivalent, not XORD tokens.

Technical Support

Browser Requirements: The Raven requires a modern browser (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+). JavaScript must be enabled. We do not support Internet Explorer.

Card Rendering Issues: If tarot cards display as blank rectangles, clear browser cache (Ctrl/Cmd + Shift + R) and ensure WebP image support is enabled.

Mobile: Fully supported on iOS Safari and Chrome Mobile. If you experience layout issues on older Android devices, rotate to landscape mode or switch to desktop view.

Privacy & Data

For data deletion requests, account termination, or export of your Journal/readings, email support@xord.io with subject "Data Request." We will process these within 30 days as per our Privacy Policy.

Emergency or urgent issues?

support@xord.io